We have what you need for sport and sidemount diving.

FAQ

Questions and answers


What does Dive Market have to guarantee on the goods?

The warranty covers defects caused by material or production defects. Such an error which appears within the warranty period shall be deemed to have existed at the time of purchase. Please note that special warranty terms apply to products from other suppliers and manufacturers. In order to invoke the guarantee, relevant proof of purchase, receipt, Invoice etc. must accompany the complaint. The warranty does not cover the cost of repairs at another workshop, unless otherwise agreed in advance with the Dive Market service staff. Wear, misuse and consumables such as incandescent lamps and o-rings are not covered by the warranty. Without prejudice to your rights under law, Dive Market reserves the right to repair or replace the product in the event of a claim during the warranty period. It is the Dive Market that decides what is an appropriate replacement product.


How do I return an item?

When you buy from Dykmarknad you have a 14-day open purchase which means you can get the money back when you return your item in unbroken packaging. When you buy from Dykmarknad you have a 14-day open purchase which means you can get the money back when you return your item in unbroken packaging. Read more about our terms of purchase.


How do I cancel my purchase or change the item?

Visit Complaints and Returns for more information. The goods are exchanged or repurchased if the following conditions are met: The product is unused i.e. not damaged or damaged.Original packaging is undamaged, i.e. usable. The exchange or repurchase takes place within 14 days from the date of purchase.


How do I make a complaint?

Fill in information for complaints (see complaints & Returns, Contact customer service, [email protected]


What should I do if I have rejected my complaint application?

You can always take the matter further. at the General Complaints Board (www.arn.se) Box 174, 10123 Stockholm. The General Complaints Board or ARN makes independent decisions in, among other cases, complaints cases. The dive market always participates in any disputes at ARN.


What documentation is available on your products?

Linked to each product you will find more product information, or you can visit the manufacturer's website for more information.


How can I get in touch with Customer Service?

Click here to contact customer service or contact us via e-mail: [email protected]


How much does the shipping cost?

The cost depends on the mode of transport and the size of the package, read more on Delivery and shipping options.


Where can I find when my package is delivered?

 Search for parcel numbers to see the status of your delivery.


Can't find an item?

If you are missing an item, contact us, we can help you find it.


How can I pay for my order?

We offer different ways to pay for your order:

1. Card Payment - Visa, Mastercard, American Express or Credit and Debit Cards.

we have a partnership with Stripe that handles the entire card payment process safely.

2. Swish - With Swish in your smartphone, you can pay anytime, anywhere.

3. Klarna - Pay as you please, with Klarna.


Prices change occasionally why?

We buy many products in euros, which means that our sales price must be adjusted to our purchase price, as we always want to be able to offer the right price to the customer.